X

VIP Account Manager with German

Alătură-te

VIP Account manager with german

About the Role

As a VIP Account Manager, you will be responsible for managing and nurturing relationships with our high-value German-speaking customers. Your primary objective is to enhance player engagement, increase retention, and maximize customer lifetime value by providing an exceptional, white-glove level of service.

This role is ideal for someone with experience in customer service, sales, account management, or hospitality (luxury hotels, fine dining, high-end concierge services) who understands the importance of tailored service, discretion, and relationship management.

 Responsibilities:

  • Your responsibilitiеs will be:

    • Serve as the primary point of contact for VIP clients, delivering a personalized, first-class experience.
    • Develop strong, long-term relationships with VIP customers through phone, email, WhatsApp, and in-person events.
    • Create and execute tailored VIP promotions and offers based on individual customer preferences and playing behavior.
    • Monitor VIP accounts to identify trends, opportunities, and potential risks, ensuring optimal retention strategies.
    • Work cross-functionally with internal teams (finance, compliance, marketing, customer support) to ensure VIP concerns are handled efficiently.
    • Attend and organize exclusive VIP entertainment events, including sports hospitality, fine dining experiences, and luxury trips.
    • Track and analyze campaign performance, optimizing future strategies based on engagement and profitability metrics.
    • Stay updated on industry trends and player behaviors to contribute insights to marketing and business development strategies.
    • This role requires flexibility, including occasional evenings and weekends, depending on VIP client needs.

requirements:

  • The main requirements for this job are:

    • We are looking for a service-oriented professional who thrives in a fast-paced, high-value customer environment. If you have experience in hospitality, luxury services, or high-net-worth client management, you will find this role particularly rewarding.

      Must-Have Qualifications:

      • Fluency in German (both written and spoken) and excellent English communication skills.
      • Strong ability to build and maintain relationships with VIP customers.
      • Proven experience in account management, sales, customer service, or high-end hospitality (luxury hotels, fine dining, premium concierge services).
      • Ability to understand client preferences and tailor experiences accordingly.
      • Strong negotiation skills with a results-driven mindset.
      • Exceptional organizational skills, capable of handling multiple clients and requests simultaneously.
      • Comfortable working with CRM systems, analytics, and performance tracking tools.
      • High attention to detail, discretion, and the ability to handle confidential client interactions.
      • Ability to work under pressure and provide proactive solutions to customer concerns.
      • A passion for sports, gaming, or entertainment is a plus!

Why You’ll Love Working with Us:

  • Competitive salary and yearly performance bonus.
  • Exciting benefits, including meal tickets, coffee, and fruits.
  • Welcome packs, trial period gifts, and special event surprises.
  • Private insurance coverage for peace of mind.
  • Transportation reimbursement for work from office (WFO)
  • Referral program benefits for bringing in top talent
  • Fun social activities like pizza days, lunch meetings, and themed parties.
  • Team building events and sports activities to foster a great working environment.
  • Training and development programs to support your professional growth.
  • Plus, many other exciting perks!

Despre noi

Pioneering the digital entertainment space since 2016, R.E.I Development Services stands as a testament to innovation and commitment to excellence. We partner with leading online casino and sports betting platforms (NetBet, BetFirst, Casino777), delivering unparalleled customer service and cutting-edge software and game development. Our global network offers an extraordinary platform for collaboration and communication, sparking innovation and growth. 

If you’re looking to be a part of a dynamic team where your technical and leadership skills will be both leveraged and sharpened, look no further!

Growth, Recognition & Opportunities

Benefits that Elevate Your Career

  • Private medical insurance
  • Free transportation for office workers
  • A motivating salary
  • Performance bonus
  • Training and development programs
  • Meal vouchers
  • Welcome and birthday gifts
  • Special anniversary and holiday gifts
  • Lunch meetings
  • Holiday parties
  • Team buildings
  • Challenging projects
  • Growth opportunities
  • Autonomy
  • Job stability
  • Recognition and rewards

Apply today

    Your Resume* (PDF)

    Your Cover Letter* (PDF)