VIP Account Manager with German
Alătură-te
VIP Account manager with german
- Posted: 02 April, 2025
- Skills: VIP Account Manager, German
- Type: Hybrid, Full time
- Location: Bucharest, Romania
About the Role
As a VIP Account Manager, you will be responsible for managing and nurturing relationships with our high-value German-speaking customers. Your primary objective is to enhance player engagement, increase retention, and maximize customer lifetime value by providing an exceptional, white-glove level of service.
This role is ideal for someone with experience in customer service, sales, account management, or hospitality (luxury hotels, fine dining, high-end concierge services) who understands the importance of tailored service, discretion, and relationship management.
Responsibilities:
Your responsibilitiеs will be:
- Serve as the primary point of contact for VIP clients, delivering a personalized, first-class experience.
- Develop strong, long-term relationships with VIP customers through phone, email, WhatsApp, and in-person events.
- Create and execute tailored VIP promotions and offers based on individual customer preferences and playing behavior.
- Monitor VIP accounts to identify trends, opportunities, and potential risks, ensuring optimal retention strategies.
- Work cross-functionally with internal teams (finance, compliance, marketing, customer support) to ensure VIP concerns are handled efficiently.
- Attend and organize exclusive VIP entertainment events, including sports hospitality, fine dining experiences, and luxury trips.
- Track and analyze campaign performance, optimizing future strategies based on engagement and profitability metrics.
- Stay updated on industry trends and player behaviors to contribute insights to marketing and business development strategies.
- This role requires flexibility, including occasional evenings and weekends, depending on VIP client needs.
requirements:
The main requirements for this job are:
We are looking for a service-oriented professional who thrives in a fast-paced, high-value customer environment. If you have experience in hospitality, luxury services, or high-net-worth client management, you will find this role particularly rewarding.
Must-Have Qualifications:
- Fluency in German (both written and spoken) and excellent English communication skills.
- Strong ability to build and maintain relationships with VIP customers.
- Proven experience in account management, sales, customer service, or high-end hospitality (luxury hotels, fine dining, premium concierge services).
- Ability to understand client preferences and tailor experiences accordingly.
- Strong negotiation skills with a results-driven mindset.
- Exceptional organizational skills, capable of handling multiple clients and requests simultaneously.
- Comfortable working with CRM systems, analytics, and performance tracking tools.
- High attention to detail, discretion, and the ability to handle confidential client interactions.
- Ability to work under pressure and provide proactive solutions to customer concerns.
- A passion for sports, gaming, or entertainment is a plus!
Why You’ll Love Working with Us:
- Competitive salary and yearly performance bonus.
- Exciting benefits, including meal tickets, coffee, and fruits.
- Welcome packs, trial period gifts, and special event surprises.
- Private insurance coverage for peace of mind.
- Transportation reimbursement for work from office (WFO)
- Referral program benefits for bringing in top talent
- Fun social activities like pizza days, lunch meetings, and themed parties.
- Team building events and sports activities to foster a great working environment.
- Training and development programs to support your professional growth.
- Plus, many other exciting perks!
Despre noi
Pioneering the digital entertainment space since 2016, R.E.I Development Services stands as a testament to innovation and commitment to excellence. We partner with leading online casino and sports betting platforms (NetBet, BetFirst, Casino777), delivering unparalleled customer service and cutting-edge software and game development. Our global network offers an extraordinary platform for collaboration and communication, sparking innovation and growth.
If you’re looking to be a part of a dynamic team where your technical and leadership skills will be both leveraged and sharpened, look no further!
Benefits that Elevate Your Career
- Private medical insurance
- Free transportation for office workers
- A motivating salary
- Performance bonus
- Training and development programs
- Meal vouchers
- Welcome and birthday gifts
- Special anniversary and holiday gifts
- Lunch meetings
- Holiday parties
- Team buildings
- Challenging projects
- Growth opportunities
- Autonomy
- Job stability
- Recognition and rewards
Apply today

REI este dedicat furnizării de soluții IT de top pentru industria jocurilor de noroc. Ne mândrim cu livrarea de servicii inovatoare, fiabile și eficiente care ajută clienții noștri să rămână în frunte într-o piață competitivă.
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