VIP Account Manager with German
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VIP Account manager with german
- Posted: 02 April, 2025
- Skills: VIP Account Manager, German
- Type: Hybrid, Full time
- Location: Bucharest, Romania
About the Role
As a VIP Account Manager, you will be responsible for managing and nurturing relationships with our high-value German-speaking customers. Your primary objective is to enhance player engagement, increase retention, and maximize customer lifetime value by providing an exceptional, white-glove level of service.
This role is ideal for someone with experience in customer service, sales, account management, or hospitality (luxury hotels, fine dining, high-end concierge services) who understands the importance of tailored service, discretion, and relationship management.
Responsibilities:
Your responsibilitiеs will be:
- Serve as the primary point of contact for VIP clients, delivering a personalized, first-class experience.
- Develop strong, long-term relationships with VIP customers through phone, email, WhatsApp, and in-person events.
- Create and execute tailored VIP promotions and offers based on individual customer preferences and playing behavior.
- Monitor VIP accounts to identify trends, opportunities, and potential risks, ensuring optimal retention strategies.
- Work cross-functionally with internal teams (finance, compliance, marketing, customer support) to ensure VIP concerns are handled efficiently.
- Attend and organize exclusive VIP entertainment events, including sports hospitality, fine dining experiences, and luxury trips.
- Track and analyze campaign performance, optimizing future strategies based on engagement and profitability metrics.
- Stay updated on industry trends and player behaviors to contribute insights to marketing and business development strategies.
- This role requires flexibility, including occasional evenings and weekends, depending on VIP client needs.
requirements:
The main requirements for this job are:
We are looking for a service-oriented professional who thrives in a fast-paced, high-value customer environment. If you have experience in hospitality, luxury services, or high-net-worth client management, you will find this role particularly rewarding.
Must-Have Qualifications:
- Fluency in German (both written and spoken) and excellent English communication skills.
- Strong ability to build and maintain relationships with VIP customers.
- Proven experience in account management, sales, customer service, or high-end hospitality (luxury hotels, fine dining, premium concierge services).
- Ability to understand client preferences and tailor experiences accordingly.
- Strong negotiation skills with a results-driven mindset.
- Exceptional organizational skills, capable of handling multiple clients and requests simultaneously.
- Comfortable working with CRM systems, analytics, and performance tracking tools.
- High attention to detail, discretion, and the ability to handle confidential client interactions.
- Ability to work under pressure and provide proactive solutions to customer concerns.
- A passion for sports, gaming, or entertainment is a plus!
Why You’ll Love Working with Us:
- Competitive salary and yearly performance bonus.
- Exciting benefits, including meal tickets, coffee, and fruits.
- Welcome packs, trial period gifts, and special event surprises.
- Private insurance coverage for peace of mind.
- Transportation reimbursement for work from office (WFO)
- Referral program benefits for bringing in top talent
- Fun social activities like pizza days, lunch meetings, and themed parties.
- Team building events and sports activities to foster a great working environment.
- Training and development programs to support your professional growth.
- Plus, many other exciting perks!
About us
Pioneering the digital entertainment space since 2016, R.E.I Development Services stands as a testament to innovation and commitment to excellence. We partner with leading online casino and sports betting platforms (NetBet, BetFirst, Casino777), delivering unparalleled customer service and cutting-edge software and game development. Our global network offers an extraordinary platform for collaboration and communication, sparking innovation and growth.
If you’re looking to be a part of a dynamic team where your technical and leadership skills will be both leveraged and sharpened, look no further!
Benefits that Elevate Your Career
- Private medical insurance
- Free transportation for office workers
- A motivating salary
- Performance bonus
- Training and development programs
- Meal vouchers
- Welcome and birthday gifts
- Special anniversary and holiday gifts
- Lunch meetings
- Holiday parties
- Team buildings
- Challenging projects
- Growth opportunities
- Autonomy
- Job stability
- Recognition and rewards
Apply today

REI is dedicated to providing top-notch IT solutions for the gambling industry. We pride ourselves on delivering innovative, reliable, and efficient services that help our clients stay ahead in a competitive market.
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